1. Seller
The seller is Loversai, MB (brand “Flowers & Lovers”), company code 304687908, registered address: Laluičių g. 1, Suginčių k., Suginčių sen., Molėtų r. sav., LT-33334, Lithuania. Email: info@flowersandlovers.lt, phone: +370 629 45640. Website: flowersandlovers.com.
2. Scope
These terms apply to orders placed on flowersandlovers.com. The contract is concluded when the order is paid and the buyer receives the order confirmation by email.
3. Products
We sell fresh-cut flowers and bouquets made by our florists. Photos show the style of a bouquet; flowers are natural, so colors and shapes may differ slightly.
If a flower shown is not available, the florist replaces it with flowers of a similar style and of the same or higher value. If the main flowers have to be replaced, we contact the buyer first.
4. Prices and payment
Prices are shown in euros (EUR) and include VAT. The delivery price is shown at checkout before payment; delivery is free for orders from €50.
You can pay by online banking or bank card (payments are processed by Montonio). An invoice is sent by email.
5. Delivery
We deliver by courier to the address given by the buyer, on the date and in the 2-hour time window chosen on the product page. Delivery area: any country — the recipient’s address is entered at checkout.
The buyer is responsible for providing the correct recipient name, phone number and address. If the recipient cannot be reached, the courier contacts the recipient and/or the buyer; a repeat delivery may be charged.
6. Right of withdrawal
Under EU consumer law (Directive 2011/83/EU, Article 16(d)), the 14-day right of withdrawal does not apply to goods that can deteriorate or expire rapidly, such as fresh flowers.
Non-perishable goods (e.g. candles, vases) can be returned within 14 days of receipt, unused and in their original packaging. The buyer covers the cost of the return. We refund the money within 14 days of receiving the returned goods.
7. Quality complaints
If the bouquet arrived damaged or does not match the order, contact us within 24 hours of delivery and send a photo. We will replace the bouquet or refund the money.
8. Personal data
We process personal data as described in our privacy policy.
9. Disputes
We resolve disputes through negotiation first. A consumer may also contact the consumer protection authority of their country or the State Consumer Rights Protection Authority of the Republic of Lithuania (www.vvtat.lt).
Lithuanian law applies, without depriving consumers of the protection given to them by the mandatory law of their country of residence.
10. Changes to these terms
We may change these terms. The version valid at the time of the order applies to that order.